Suddenly 404 on all requests, nothing being logged

[julian]

Hello,

My server is suddenly returning a 404 not found on all requests. Nothing is being logged either. Please can someone help me, I commented on this post yesterday but we received no help or response (Half of the requests for node js web app failing, render not able to serve all the requests - #3 by mehta94manish).

My webserver is in Singapore. I am not sure what other debugging information I can provide. Every endpoint I try is a 404

This is catastrophical. I have a production website that is down and I am losing money every hour. If this does not get resolved I have no choice but to switch back to Heroku

best
Julian

[julian]

Seems to be reoslved at the moment, but the same thing happened yesterday, and even though I thought it was solved yesterday, the issue repeated again today. Please render team, take a look and ensure this doesn’t happen again.

Thanks

[John_B]

Hi Julian,

As this is about a specific service we’d request that you login to our dashboard and contact us via the ‘Help’ link at the top of our dashboard and make sure you pick the service that this question relates to from your account.

As this is a public forum it’s probably best not to share that directly here,

Regards,

John B

[Naohito_Yamane]

Same problem.
Looks like it’s recovered now.

[jeremy-render]

Hey Julian,

We’re aware of issues affecting services deployed in Singapore… We’ve applied a fix and are currently monitoring the situation.

Feel free to follow the incident page to get all the updates: https://status.render.com/incidents/gp7bdh5nmsxg

Regards.
Jérémy, Render Support

[mehta94manish]

It’s happening again, getting 502 and 404 continuously for almost all requests. Please fix it ASAP

[julian]

Thank you for looking into it. I didn’t know about the help link in the dashboard. Will make sure to use that next time. I’m sorry if I seemed frantic I was panicking about the situation. Hope this doesn’t happen again

Best,
Julian