Database down in Frankfurt

A production database on my account has just turned “unavailable” - No recent deployments etc. The CPU usage has hit 0% for the last 20 minutes. I don’t who to contact in an emergency to resolve. Please assist

Same. My database in Frankfurth became “Status: unavailable” at 08:32 UTC, but nothing is shown on the status page and I’m getting no response from support.

Must be some kind of platform problem unfolding. I have tried suspending and resuming with no effect. I do have other DBs in Frankfurt region which still say available

I think I’ve pinged you both on Intercom, but for completeness and visibility, I’ll add a reply here too.

It does seem we’re currently having an issue. We’ve opened an incident and engineers are investigating, status post here for updates:

Apologies for the inconvenience.


Frankfurt databases are now available and the incident has been closed.

Apologies again for the inconvenience.


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