Thanks for reaching out.
I’m seeing multiple community posts and support tickets open around your issues. Can I suggest we keep the conversation in one place to get these sorted?
I’ve just replied to one of your support tickets, let’s keep everything in there. And we can then update this post when we get a solution to your issue(s), to help the community as a whole.
Thanks for understanding.
I was able to fix this issue by whitelisting a custom url to my web service.