My Domain name does not coonect to my server

1

Subject: Assistance Required: Unable to Connect to Server After DNS Setup with Namecheap

Hi Render Support,

I recently deployed my servers on Render and bought a domain from Namecheap. I’ve successfully hosted my website live using Render, and I’m now trying to connect to my backend servers. However, I’m getting an error stating that the server cannot be connected or the site cannot be reached.

I contacted Namecheap support, but they advised me to reach out to my hosting provider (Render), as everything seems fine on their end.

Could you please help me troubleshoot this issue? I want to ensure that my domain is correctly pointing to my Render services and that any required DNS or network configurations are properly set.

  • Looking forward to your support in resolving this.
2

This is most often caused by slow DNS propagation that delays the verification process and therefore the certificate issuance process.

Services like https://www.whatsmydns.net/ can assist to check propagation - but largely, it’s down to patience to let the DNS propagate