SaaS hosted in render with connection issues (DNS?)

1

Hi!
I have a SaaS which is hosted in Render. My domain was bought in registro.br, cloudflare as nameserver.
Lately I had some customers complaining about not getting connection to the website. So I ask some people to try to connect. Some managed to connect, others didn’t, including me, giving me this feedback:

3c1a89b3-9fc3-4613-9412-2b2c441f4386
3c1a89b3-9fc3-4613-9412-2b2c441f4386825×833 84.7 KB

But sometimes I could connect by Google Chrome, (I was on Opera).
So I tried changing my DNS to 8.8.8.8 / 8.8.4.4 and it worked instantly.

I would like to know if it’s a true issue or if it was just a coincidence.

2

Hi there,

To best help with this issue, can you please open a support ticket from our dashboard? We will need to ask some specific questions regarding your DNS/Cloudflare setup, which are best answered in private, not in a public forum.

Regards,

Keith
Render Support, UTC+10 :australia:

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