SaaS hosted in render with connection issues (DNS?)

I have a SaaS which is hosted in Render. My domain was bought in, cloudflare as nameserver.
Lately I had some customers complaining about not getting connection to the website. So I ask some people to try to connect. Some managed to connect, others didn’t, including me, giving me this feedback:

But sometimes I could connect by Google Chrome, (I was on Opera).
So I tried changing my DNS to / and it worked instantly.

I would like to know if it’s a true issue or if it was just a coincidence.

Hi there,

To best help with this issue, can you please open a support ticket from our dashboard? We will need to ask some specific questions regarding your DNS/Cloudflare setup, which are best answered in private, not in a public forum.


Render Support, UTC+10 :australia:

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