I signed up for a new account and tried for the last 24 hours to get a response. I originally sent my support message through chat box and then another follow up with support AT email.
I’m pro plan so I would expect a much higher response time for concerns or issues.
Is this expected behavior for Render paying customers?
Firstly, I apologize for this - this is definitely outside of our target response times. Our Support team was attending an event last week, so we were low on capacity, and response times suffered as a result. I’m trusting you’ve had a response now?
Also, just for the future, chat and support AT email all go to the same place, no need for duplication. 
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