Does Render have support SLAs?

What’s a reasonable expectation on response time to support requests? My DB failed this morning and I gave up on waiting to hear on a restore operation.

We strive to provide support within one business day. Our typical support hours are Mon-Fri 10am-6pm Pacific time.

1 Like

There’s a feature request that could slightly improve this situation. https://feedback.render.com/features/p/support-available-during-cet-working-hours