Post Mortem for outage

It’s been 2 full business days and 4 calendar days since a major outage occurred. When will a post mortem be posted for this incident? Render Status - Intermittent 503 errors for services

Our engineering team needs to provide a post mortem to our internal team and customers about what happened. Without knowing what issues were caused by our provider, we are unable to complete this post mortem.

Can we get a guarantee on when post mortems will be delivered for major outages? Some sort of SLA?


Hi Mark,

We will be posting a postmortem by the end of the week for that incident. We’re sorry about the delay! We’re still trying to gather more information about the root cause for this particular incident. We are also working internally on how to provide timelier postmortems in the future and what that SLA should be.