I’m experiencing critical build failures that are blocking payment-related deployments, and I haven’t received any support response after 24+ hours. As a loyal Render user for 2 years without any deployment issues until now, this lack of response is making me seriously consider alternatives.
The Issue:
My builds have been failing repeatedly since November 20th, despite the status page showing the “Elevated rates of deploy failures” incident as resolved at 19:31 UTC on Nov 20, 2025.
Critical Impact:
- Multiple production deploys failing with the same error
- Blocking urgent payment-related changes
- No workaround available
- Service completely unable to deploy
Technical Details:
All builds fail during the pnpm monorepo build process with only a generic error:
ELIFECYCLE Command failed with exit code 1.
The build successfully:
- Clones from GitHub
- Downloads and extracts 1.5GB cache
- Sets up Node.js 20.12.2
But then fails during the build command that includes:
- pnpm install
- Prisma migrations
- Package builds in a monorepo structure
What’s Concerning:
- The status page claims the issue is resolved, but my deployments are still failing
- Sent detailed support ticket yesterday - zero response
- No verbose error output to debug myself
- This appears to be a platform issue, not code-related (no recent code changes)
Region: Ohio
Has anyone else experienced continued build failures after the “resolved” incident? Any suggestions for getting support’s attention? After 2 years of reliable service, having production deployments blocked with no support response is extremely frustrating.
I really want to stay with Render, but I need to deploy these critical changes. Any help from the community or Render team would be greatly appreciated.