Hey! Here in India, the RBI released a new circular around 6 months back stating that service providers won’t be able to automatically charge the standing instructions setup on credit/ debit cards from October 1st, 2021.
I am setting up these e-mandates for almost every service including Google, Google workspaces among other. Noticing that Render has still not updated it’s billing implementation, I just wanted to let you guys know about this.
I am unable to pay my invoice for the month of September since there’s no alternative payment method like PayPal. Also when I try adding a new card from Render’s billing page, it just declines saying ‘This card doesn’t support this type of transaction’ while I am using this card for all my forex subscription on platforms like Google, AWS and Azure, to name a few.
I hope that this will be worked on a priority basis, thank you.
Hi @ultra, thank you for flagging this. Could you please send an email to support@render.com with your account details, and we will help you to make a one-off payment? We’ll be investigating a longer term solution around this as well. Thanks!
This does not work anymore. This happened to me today so writing on this thread. I was able to pay until last month but not now. I have already sent an email to support@render.com
Not sure if this will work. Is it possible to let us delete the card on file and try pay now? In the service we can only update the card and not delete it.
My services have been suspended. The pay invoice button doesn’t work, it doesn’t accept any of my cards. I can’t add wallet balance. This is incredibly frustrating. Frankly, it seems incredibly crappy to suspend service over one unpaid invoice in November, especially when December one was successful without personal reach-out. Seeing my inbox, I just got one email for Invalid Payment Info back in December. Do you guys realize that people can miss reading their email?
Here’s the timeline of what AWS follows when it comes to suspension related to outstanding charges. SIX reminder emails, before finally pulling plug.
I’ve reached out to you directly but this should be resolved for you now. I’m sorry and I understand how frustrating it can be to have your services unexpectedly suspended. I’ve passed this feedback along to our billing team, as we are thinking through how to better handle our billing notification process.
I’m facing the same issue. I’m new on this platform. For creating web services, they asre asking for card details but after putting the details the website is not accepting my card.
Need to update Stripe payment method to add credit card. Change using token method to other method support 3ds. Or adding other payment method such as using e-wallet. My suggestion for Render development team
Payments just don’t work for Indian users. Every card will fail payment because Render hasn’t enabled 3DSecure like Heroku has.
The workaround doesn’t work either. Trying payment via “Pay Invoice” using Stripe also fails, saying “Card has been declined”. I’m guessing 3D Secure hasn’t been enabled for your Stripe config either. The payment disclaimer seems to indicate that it’s charging due amount + trying to setup a subscription.
Contacted Support, they claim they can’t charge my card because, gee, card gets declined. Cards added to Render dashboard try a transaction of 1$ and refund to check whether they’re legit. Clearly they work fine for one-time transactions, otherwise it won’t be stored on file.
Maybe your payment backend accessible to customer support is using Stripe, without 3DS configured? Seems a bit odd that it works for a 1$ transaction, but not a 5$ transaction?
Ultimately this is super unfortunate because I really like Render and it is objectively better than your main competitor. But all of that is moot when you can’t even pay for it.
