Hi, I am from india and I am using render for quite a while now, my services are already being used in free tier and now I have decided to have payed ones, I tried using Mastercard, Rupay and Visa none works on render, tried with credit and debit cards, none works, please look into this, I surfed a bit about this and go through this article
Render is losing a lot of customers just because of the payment gaps, either I am wrong or there is a major update from the payment gateway’s side, please check it, I am having a major launch tomorrow but unable to revamp my render or I have to change the service provider ( which I don’t want you )
We’re most definitely aware of the problem, which stemmed from the RBI’s changes to limit recurring credit transactions and now require the use of mandates. We’ve not implemented this in the product yet.
However, we always send invoices/charges on the 1st of a month for usage in the previous month. You’ll find the invoice listed in the billing section of the dashboard.
From the three dots on the right side, you’ll see a Pay Now option, which will take you to our payment processor site and allow you to pay the invoice directly. You would need to manually perform these steps each month.
We appreciate this isn’t an ideal situation but it’s the best we can offer.
Yes, for all those in India facing the same issue, you would first need to allow international transactions for your card, once this is done a 1$ trial payment would be initiated. The payment on monthly basis would not take place due to the rules by RBI but after each cycle ( ie one month ) you would need to pay it manually by entering card details ( atleast this is what worked for me )|
List of supported cards here:
Also a suggestion for engineering team at render:
Please try to change your payment gateway from stripe to any other ( Which might support UPI as well ) India uses UPI a lot and render has a very good product which is useful for many companies in India, you would definitely see rise in your sales in india if you are able to modify your payment modes a bit
Where the $1 trial payment need to be done ?? in stripe ??
Can you provide the exact link oor the steps to to pay there , it would be helpful.
The render team in not helping me with the issue