I am writing to formally lodge a complaint regarding a duplicate charge on my account. I was charged $26 for a service that should have cost only $13. Specifically, the first deduction of $13 occurred on December 3, 2025, and a second deduction of the same amount was made again on December 20, 2025, for the same service.
Transaction ID- 1876C9 (twice)
This double billing is quite concerning and reflects poorly on your company’s billing practices. I kindly request an urgent refund of the extra $13 that was wrongly deducted from my account.
As a customer from Nigeria, I want to emphasize that while this amount may seem small elsewhere, it holds significant value here. I trust in your commitment to fairness and customer satisfaction, and I hope you will treat this matter with the seriousness it deserves.
Please investigate this issue promptly and provide me with an update on the status of my refund.
Thank you for your attention and understanding.
Best regards,