Redis Client IP address is not in the allowlist

Just dropping this here.

This IP filtering is making Redis connections unnecessarily difficult. I created 2 different Redis databases but couldn’t connect to any from my local machine because of IP issues. Connecting to a database shouldn’t be that hard.

Anyway, I’ve moved on with Redis Cloud. Hope you guys reconsider the approach.

Hi there,

You’re welcome to just use 0.0.0.0/0 to permit all connections, but also,. There should have been a ‘Use my IP’ address button, which should have helped here.

Regards,

John B
Render Support, UTC :uk:

John, I’m not sure this is working correctly.

Here is our Redis config (wide open to test this):

[Screenshot removed because I can only post one attachment per post]

Yet version 7.2.3 of the client can’t connect:

(I simply copy and pasted the “Redis CLI Command”)

Config:

@mike_w please contact us directly with a new ticket from Dashboard and pick the redis instance and we can dig in.

For posterity, I found the problem. When using a wildcard like 0.0.0.0, /0 will be auto filled into the form field, but will not be saved. Updated the ticket with video showing how it happens.

1 Like

this saved my day, thanks

But why is this info not in the docs

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