just a further note, I setup a redis db on digital ocean password + tls similar setup to the one on render but was able to connect just fine over the connection string from both render and the DO machine so this is definitely something with the way the render redis db is setup for external connections
To help me understand what’s going on I’ll send you an email so you can share some account-specific information that you may not want to post in a public forum.
Hey @mmaddex
Could you send me a note as well? I just setup Redis and am able to connect just fine remotely using the IP list but my ‘in Render’ route doesn’t seem to respond though it does show a connection.
Thanks
That sounds like a different issue than what James is facing. Could you file a support ticket at support@render.com with all the relevant details (i.e. service id’s, detailed explanation of the issue, etc.)?