Redis Connectivity Severed

1

On May 3rd @ 2:54EST both of my Redis instances had a loss of connectivity resulting in the following from my App code:

Error: connect ECONNREFUSED 10.131.228.214:6379    at TCPConnectWrap.afterConnect [as oncomplete] (node:net:1138:16) {
May 3 02:17:07 PM    errno: -111,
May 3 02:17:07 PM    code: 'ECONNREFUSED',
May 3 02:17:07 PM    syscall: 'connect',
May 3 02:17:07 PM    address: '10.131.228.214',
May 3 02:17:07 PM    port: 6379

Did you do something to the Redis clusters at that time? Can we not rely on a static IP for these resources?

3

Hi @goldcaddy77, we had an incident from 2:10-2:35pm eastern time that caused loss of connectivity for some redis instances: Render Status - Redis Instances Unavailable. This seems to line up with the timestamps in the log messages you showed. Were you continuing to see issues at 2:54pm?

We recommend using the hostname provided for your redis instance rather than the corresponding IP address when you connect. See Redis | Render ยท Cloud Hosting for Developers.

4

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