Hello Render team,
I’m experiencing an issue when trying to access my endpoint hosted on Render from Bitrix24 automation. Here’s the URL being used:
https://pausa-ia.onrender.com/?token=IZvvCAyLazJyCuf8FYRxWV1zyTkcIIALbUTUBJxUDJffm-NTRzFASJbk4W0b40p4mg94190SrNDp-8WhgnFhOQYdYrDcUaurIepsg6YwwgYjglNXOMVQAqtEyMIqXy4_lpoiN2tbj2pukqMR-4y5c3UK_IlW6J4AtP2pNhSmJTE&phoneNumber={{urlencode(+5544999710714)}}&automationOnHold=true&bitrixToken=l9njtndt2960x5bx&bitrixUser=9&bitrixDomain=imsetro.bitrix24.com.br&dealId=84785
This endpoint works normally when accessed via browser or tools like Postman. However, when the request is triggered automatically by Bitrix24 (a platform based in Russia), it doesn’t seem to reach the server.
I suspect that the IPs used by Bitrix24 might be blocked due to geolocation, firewall, or security rules from Render.
Could you please clarify:
- Is there any IP or geolocation restriction that might be blocking requests from Bitrix24?
- Is it possible to whitelist Bitrix24 IPs?
- Are there any request logs I can check to confirm if the requests are being blocked?
Thank you!