We’ve received several reports from our users in Nigeria that trying to connect to our services loads infinitely. It happens for our API (api[dot]useaccrue.com) and blog (blog[dot]useaccrue.com).
We’ve confirmed that this is a Render issue because we have a staging environment on Heroku that’s accessible by my co-founder in Nigeria.
I’d appreciate any help with pinpointing the issue.
I agree with @Olu. It’s intermittent. In our case, the issue resolved itself the day after I made the post. The next time it happens, I’ll get the curl output.
Before yesterday, we had outages on specific ISPs (especially Airtel) when every other one was working. Sometimes it looked like DNS servers were out. I say this because the 1.1.1.1 app gave us uninterrupted access.
ok, so that rules out it being a CloudFlare issue.
How about some traceroute outputs to dashboard.render.com and your own services on Render, then we can see if we can stop some commonalities in failure point.
Just to update here, all we have so far from 1 customer is that traceroute is getting stopped at 41.220.75.226 which is an IP address owned by mtnnigeria.net
In order to assist us further here please can anyone experiencing this provide us with: