Unable to connect to remote database

I am trying to connect my render web app to remote postgress sql database on elephant db provider.
But my application is not able to connect to the database and failing with timeout error

Hi,

There shouldn’t be any issues connecting a Render service to an external DB, as long as it’ configured correctly. You’d need to check that our credentials are correct, and if any other configuration is required by your DB provider, e.g. IP allowlisting, etc.

Alan

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