Top urgent: SNAPSHOTS NOT WORKING

I’m damaged :smiling_face_with_tear:
2 websites can’t restore snapshots, please help
even SSH didn’t work for me, no permission for root
I think we need to reconnect the Private service with the Web service but not permission
Almost need the support of the admins

and you have the authority and my permission to restore snapshots please
these services addreses affected:
mysql-wordpress-48ha
wordpress-48ha
mysql-wordpress-7vgu
wordpress-7vgu

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