Can't connect to basic database instance

1

Hi

Running a simple instance of Postgres, and have had no problems / complaints with connecting to it.

Connecting with pgAdmin, as well as an api app hosted elsewhere, has worked without issue.

Suddenly, ie today, I can’t connect at all. Can’t connect with the default account / password provided in the dashboard. Can’t connect through the api app.

The database is visible from the dashboard, meaning that it shows as ‘available’, I can see the logs, etc. Just can’t connect in order to use the database.

Is anyone else having this issue? If so, what can be done to resolve it?

Thanks!
m

2

Matt,
As this is about a specific service it’s not a question that the community is best suited to assist with. You’ve already contacted us via a support ticket which we’ve responded to so it’s best handled there where we can talk about service specifics

Regards

John B

3

Ok, thanks! Now I know where to go in the future.

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