Can't connect to basic database instance


Running a simple instance of Postgres, and have had no problems / complaints with connecting to it.

Connecting with pgAdmin, as well as an api app hosted elsewhere, has worked without issue.

Suddenly, ie today, I can’t connect at all. Can’t connect with the default account / password provided in the dashboard. Can’t connect through the api app.

The database is visible from the dashboard, meaning that it shows as ‘available’, I can see the logs, etc. Just can’t connect in order to use the database.

Is anyone else having this issue? If so, what can be done to resolve it?


As this is about a specific service it’s not a question that the community is best suited to assist with. You’ve already contacted us via a support ticket which we’ve responded to so it’s best handled there where we can talk about service specifics


John B

Ok, thanks! Now I know where to go in the future.

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