15 second request timeout

1

It seems like there is a new 15 second request timeout, previously it was 30 seconds. Is there a way to configure this for our application? We have a couple large import requests that take 15-25 seconds to complete that are no longer working.

2

Hey Mark,

Is this for a Static Site or a Web Service? It’s not currently possible to configure the timeout, but I’d like to look into why the timeout changed.

3

This is happening on a Web Service. Unfortunately not a public URL so I can’t link the exact page. Here’s a screenshot of the request: Screen Shot 2021-01-26 at 1...

We receive a 503 with the following content: Screen Shot 2021-01-26 at 1...

<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
 "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html>
  <head>
    <title>503 first byte timeout</title>
  </head>
  <body>
    <h1>Error 503 first byte timeout</h1>
    <p>first byte timeout</p>
    <h3>Guru Mediation:</h3>
    <p>Details: cache-sjc10067-SJC 1611689004 917436908</p>
    <hr>
    <p>Varnish cache server</p>
  </body>
</html>
4

Err sorry, might have mispoke. We proxy our requests through our static site to our web service so it could be either. Recently we did the migration to the new DNS provider so my guess is it might be on the static side?

5

Looks like it was on the static site side. I’ve increased the timeout to 30 seconds. Let me know if you continue to see issues.

6

Great, thank you. It looks good on our end

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