Is there any way to disable Cloudflare?

1

Hello!

I have been getting 502 and 520 errors from Cloudflare since the last week. My app is almost unusable in my client’s office. It is a Phoenix app which uses websockets heavily (LiveView)

I pinpointed the problem to a combination of Cloudflare and my client’s Internet provider.

Fun facts,
I have no problems in other Internet providers.
It worked fine through saturday and sunday.

Is there a way to disable Cloudflare?

Thanks!

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2

Hi Hector,

There is no way to disable Cloudflare for Render services. Can you email support@render.com with details of the service and the issue so we can take a closer look?

3

Hi Tyler,

I sent an email on Oct 7. The request number is 19834.

Thanks,
Hector

4

Hi Tyler,
I’m also having the same issue. I also believe it’s an issue with a specific ISP (Totalplay) in México as other persons from my team are not experiencing the issue with other ISP.

5

Hi Tyler,

We need your help to solve this problem because my clients are starting to get upset and I will be forced to transfer all the Web Services to other providers.
Please help!
The problems is present with TotalPlay, Unefon and AT&T (México).
I have all my WebServices in Oregon.

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