Hello, I have the same problem that the author of the post had. What changes with me is that my previous render account was suspended but the web service is still working. It should be noted that my previous account was registered with a temporary email (I was exploring the possibilities and did not think that render would be a good option for me) and this account with which I am writing to you is with my personal email.
Sorry for my English, I’m using Google Translate.
Hi,
As this is about a specific service/account we’d request that you login to our dashboard and contact us via the ‘Help’ link at the top of our dashboard and make sure you pick the service that this question relates to from your account. If you’re unable to do that, then please email us support@render.com
As this is a public forum it’s probably best not to share that directly here.
John B
Render Support, UTC+1 
As I told you, my previous account was suspended, so I can’t log in or access my web service.
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