Certificate problem

The domain seems to be verified but it says /We are unable to issue a certificate for this site/

how do i fix this?

.Paprika Paprika

Hi there,

First up - it’s worth checking with a service like https://www.whatsmydns.net/ that the values are being returned for the domains you’re expecting to be working, check the root domain is an A record pointing to our IP address and the www (or other host) is a CNAME to your onrender.com address.

This tool will reveal the propagation of the domain - if it has red crosses then it might need longer to propagate.

If it looks good then you can purge Cloudflare’s DNS cache for the domain via 1.1.1.1 — One of the Internet’s Fastest, Privacy-First DNS Resolver

If you’ve done all of this then the process might need a helping hand which our Support team can do - please reach out via our dashboard and let us know the domain and we’ll get it sorted,